The Sedona Summit: Don’t Stay Here
I’ve been trying to avoid mentioning any of this, but I just have to get it off my chest (and on the Internet in an attempt to try to keep people from having the same awful experience we’ve had). The Sedona Summit is the worst resort I’ve ever been to.
First of all, they only come once to clean your room … in a week. I’ve never been to a resort or hotel of any kind that doesn’t clean the room at least daily. I have been to places where you can’t take a shower with a freakin’ maid scrubbing the toilet for the 18th time. Once a week? No new towels. No cleaning the bathroom or kitchen. Not even a quick vacuuming. We had nine people in our little group and we had a kitchen where we all were making meals and such. Do you think we might want service more than once?
Secondly, they won’t clean the bathroom or kitchen unless you have everything off the counters. What? Again, I’ve never had that policy anywhere I’ve ever been. Nikki and I try to do at least a little courtesy of getting all our stuff into a corner in the room to make it easier for the cleaning crew to do their job — but it’s never been a requirement. We’ve had times where we left the room in a horrid mess and come back to find all our things neatly piled in a corner or something. This policy sucks.
Along the same lines, when we checked in they told us “our day” (because we only get one) was on Wednesday. Well, Tuesday morning they showed up and asked if we wanted service. Well, we didn’t have time to “tidy up” for the cleaning crew so I asked them to come back tomorrow. She didn’t speak English very well so when she showed up two hours later asking if we wanted service I figured out that she didn’t get the message. I’m not opposed to people living here and not speaking English (not a popular view but so be it — it is what it is). I’m guessing, though, that if someone is managing a property like that Sedona Summit they would send folks that speak English to interact with the guests. That’s what I get for guessing, though. Did I mention I usually lose everything I walk in the door with when I go to a casino? It’s true …
Guess what else? When we left for our day on Wednesday, I just had this nagging feeling that they weren’t going to come clean the room. We called and specifically asked for them to come that day. We were out and about all day (after tidying up the place for the cleaning crew, of course). We split up somewhere along the way and about 4:30 Mike gave us a call from the room. They hadn’t cleaned! We had to ask AGAIN for them to come clean the room! So they came … and replaced the towels. Thanks. Clean the counter tops? Nope. The bathroom? Nope. They didn’t do anything other than run a vacuum around and took the trash outside our door (and left it there!). Oh yeah … they did make the bed. Sweet.
Next, we discovered later in the week that the studio apartment where AJ and the girls had been sleeping has sewer gas coming up through the shower! That explains why they all were getting sick. Up until now we just assumed they were just catching whatever bug Nikki, Zaiden, and I had that kept us from camping last week. When we asked the front desk to look into it, they said we were imagining it! They sent “a guy” to pour some stuff down the drain that did just about nothing. Belinda spoke with a service manager and he said something like, “Oh, yeah. We get that complaint about that room all the time. The city of Sedona refuses to help us fix it, though.” They knew it was a problem! They told us we were imagining it! I’m so mad I could just … write a blog about how horrible this place is!
When we checked in, our two bedroom was upgraded. We asked if they could upgrade the studio, too. We offered to pay the difference. They looked into it for two days and then said they were booked for a week. We were disappointed but it wasn’t the end of the world.
Until later in the week when we found the problem with the studio. We mentioned the words, “Fire Department” and “check this out” and … presto! An upgraded studio right around the corner from our two bedroom appeared. Magic! From “booked for the week” to “this just opened up.” Right …
This place sucks. Sedona is awesome and beautiful. I could go on and on about the scenery and all the fun things to do in Sedona.
As for the Sedona Summit, don’t stay there. The service is despicable. It’s nice looking and all but the people that work there have absolutely no idea how to run a resort.